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1. How can you offer unmetered Internet access at such a low price?
We offer unmetered, ATTENDED Internet access. This means you pay a flat-rate for use of the Internet; there are no extra hourly fees for time spent online. However, this does not mean that you have a "dedicated line" and can walk away from your computer for extended periods without hanging up. You cannot have a mail or other program that automatically calls every few minutes to keep your connection open. This would show up on our user logs as unacceptable and you would need to switch to a dedicated line. To see a copy of our service agreement, click HERE.
2. What is a dedicated line?
A dedicated line means you can remain connected to the web 24 hours a day. This ties up one of our modems that is ordinarily shared with other people. A dedicated line also ties up one of our incoming phone lines which are billed to us at the business rate (far higher than your home phone line). Dedicated lines are billed at a higher rate than unlimited accounts (click on "Service" above for details).
3. Do you have a free trial period?
No. But we have something just about as good! If you are currently connected to the net through another Access Provider, we will waive the $10 startup fee with us (requires a valid current e-mail address). We also, from time to time at your request, offer a guest log-in. The password changes daily and we request that you keep your visit short so others may try it.
4. Is it me or does the net seem awfully slow? We know that the "Website found: waiting for reply" message gets old real fast (it's not our fault!). The tremendous growth of the net is causing some infrastructure problems, especially during the business hours on weekdays. Recent estimates have put the number of people coming on line for the first time at 7000 an hour! Here is a secret that most Access Providers don't tell you...these commands work under Windows 95/98/ME, Windows NT, and some other operating systems.
While connected to the net, drop to an msdos/command prompt
The results will show you the route to your destination, including cities where switching occurs. Sometimes a destination is not reachable. You can also use the ping command (e.g., ping www.microsoft.com) to see quickly if your destination is reachable.
For a little more on trace routes, click HERE.
5. What are your office hours? We may be reached at 249-6266 weekdays from 10 a.m. to 6 p.m. and Saturdays from 10 a.m. to 1 p.m. For emergencies we have remote alarms that signal us day and night (7 days a week) if the server goes down and needs to be attended to. If that happens, we should be back up again within a few minutes. We also have an e-mail address that you can use if you're experiencing problems after-hours. If your problem doesn't involve e-mail, try mailing trouble@gwe.net if you are having after-hours problems, and we'll usually get back to you the same night. And please be as specific as you can about the problem in your e-mail.
6. How do I get 56K speed on my modem? Many modem manufacturers have released 56k, v.90 technology for use in high-speed Internet surfing. You don't generally have to do anything special to enable a 56k/v.90 high-speed connection with us. GWE.NET was the first Service Provider in our area to be able to deliver this speed to you...in fact we believe we were also the first in Western Colorado to put X2 technology on line. If you have a properly equipped v.90 or X2 modem and live inside the city limits of Montrose, you should benefit from our higher speed lines.
7. How do I send e-mail using Microsoft's Outlook Express? If you follow this link, you will be taken to a page that explains the basics of e-mail using Outlook Express. It is graphics heavy, however, so be prepared to wait a minute or two for the pictures to load.
8. What do all of these funky terms I'm seeing on the Internet actually mean? Check out this page for some easy to read definitions and explanations for those Internet terms you just can't get your tongue around.